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West Dorset Internet (Wessex Broadband) wins the ISPA's "Best Broadband Supplier" and "Best Small / Niche Market ISP" Awards
West Dorset Internet Ltd trading as Wessex Broadband has won the "Best Broadband Supplier" and "Best Small / Niche Market ISP" awards in the 2003 UK Internet Industry Awards (ISPA), beating BT Wholesale, COLT, Neos Networks, Teleglobe, Aramiska, Designer Servers Ltd, Intellispace and Star Internet Government Services Team.
Criteria for the "Best Broadband Supplier" award include:
- Performance
- Geographical coverage
- Wholesale price
- SLA parameters
- Availability
- MTTR (restoration)
- Provisioning time
- Backup plans for extended outage, or network shutdown
- Innovative supply
- Speed to market for an ISP
- Quality of service to end-user
Criteria for the "Best Small / Niche Market ISP" award include:
- Serves a niche, local or small and defined market
- Subscription vs. community of interest ratio
- Offers tailored value added services
- Actual speed of download
- Actual speed of upload
- Support offering
- Price & value for money
- Diversity of packages
- Price per package
- Contract options
- Busy tone time
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